Frequently asked questions
Are you curious about something? Do you have some kind of problem with our services or products?
We can only ascertain a time frame once the vehicle is actually brought in , as well as availability of parts
- Normal/Minor Service - 1-2 days allowance
- Major Service - 1-5 days allowance
- Specialised services - Time frame depends on work to be done on vehicle
- Body & Paint Work - 5 days - 4 weeks - Time frame depends on work to be done on vehicle
We do not provide a pick and drop service for our clients unless specifically requested
- Pick & Drop service is at Owners Risk
- We cannot be held responsible for the vehicle during the pick & drop service period.
- Pick & Drop service will be charged additionally - we only cover Parklands & Westlands Areas
The following happens to your vehicle once its booked in
- You bring the vehicle at 8.00 a.m on the booked date
- A senior mechanic and one of the management and yourself will go for a test drive to ascertain all that is to be done on your vehicle
- The vehicle is brought back in , a full listed check is done 25 point-minor 60 point major , car details are recorded , and a quotaion is made for parts and service charges for your approval.
- Once approved your vehicle is fully serviced per the service you came in for.
- An electronic diagnostic is done for the vehicle if it is supported to check if all is ok
- Vehicle is road tested by the manager and mechanic allocated to your vehicle to check performance
- If they are satisfied , they will release vehicle to billing section , where a full report, along with a comprehensive bill is raised.
- Parts & Consumables removed from vehicle are placed in the boot of your vehicle - we work at a 100% honesty level
- Your vehicle is given a wash , as well as the engine compartment is cleaned and a service tag is put in
- You are called to pick and settle your bill on collection unless arranged prior.
Got to the Category of Product you want
- Choose your product
- View product details to confirm its the right product
- Click Order Now on the Product
- Fill in your email , Mobile Number and Product Code and Simply click send
- Alternately you can call us on +254 727 100845/846
- We shall reply to you immediately via email or all you for your inquiry with in 1 hour - 24 hours
- Why? We need to ascertain if the product is available and we are able to supply you immediately.
- Once thats done you can collect and pay Cash/Mpesa
Our Billing & Refund Policy
- Our billing is absolutely final, as we work on approved quotation via any communicable means.
- Returns of goods should be in the condition they were collected, open or used products will not be accepted back in full or in part supply.
- We have a zero refund policy on work done, and for parts - zero refund, unless part is exchanged for an equal value or higher, where the difference is settled by the customer. This is on a discretion basis.
Our Delivery Policy
- All goods are collected by customer unless delivery is pre-arranged
- Delivery in Nairobi will be charged accordingly to local rates unless pre-arranged
- Delivery Up-country and at the coast will be charged to fair secure courier rates unless pre-arranged
- Delivery Internationally we shall apply DHL Secure delivery rates, unless specified by clients.
- Once goods are handed to delivery agent locally or internationally , we have no liability and shall be deemed as the goods delivered.Please arrange for your goods to be insured for such delivery.(delivery at customers risk)
- Cost of delivery shall be pre-paid to us before actual delivery, we shall accept no responsibility or liability for damage to products or lateness in the delivery.